Casa Real Nursing Home Violations & Ratings

Casa Real is a skilled nursing facility in Santa Fe, New Mexico. It is managed by Genesis HealthCare, which oversees many medical facilities and nursing homes nationwide. This nursing home prioritizes care assistance for short-term rehabilitation patients and long-term respite residents. 

Unfortunately, Casa Real has a history of violations that have put members of its community at risk. If this happens to you or your loved ones, filing a lawsuit may be the only way to recover compensation for legal damages. Contact our team of New Mexico nursing home abuse lawyers today to discuss your specific case of nursing home abuse or neglect. 

Quick Overview

• Facility Name: Casa Real
• Address: 1650 Galisteo Street, Santa Fe, NM 87505
• CMS Overall Rating: 1 out of 5 stars
• CMS Health Inspection Rating: 1 out of 5 stars
• CMS Staffing Rating: 1 out of 5 stars
• CMS Quality Measures Rating: 1 out of 5 stars
• Federal Fines in Last Three Years: 3 fines totaling $315,851
• Payment Denials by Medicare in the Last 3 Years: 2
• Consumer Alert: No consumer alert
• Total Bed Capacity: 118
• Ownership Type: For-profit corporation [1]

Nursing Home Overview

The staff at Casa Real Santa Fe provide numerous services for patients. It is best known for its short-term rehabilitation programs for those suffering from injuries or illnesses. However, it also offers long-term respite care, which includes nursing home services for elderly residents. 

Although a large healthcare entity oversees it, Casa Real has been marked by numerous safety and quality violations over the years. This information will help you discern whether it is the right institution for yourself or your loved one to connect with. 

Casa Real Santa Fe CMS Rating

The Centers for Medicare and Medicaid Services has created a five-star rating system for nursing homes nationwide. With this assessment tool, consumers can easily see the quality of potential nursing homes, according to a federal governing body. A one-star rating in this system indicates that the nursing home is “much below average” for that specific category. A three-star rating is considered average, while a five-star rating is much above average. The overall CMS rating is determined by scores in three categories: health inspections, staffing, and quality measures. 

The overall CMS rating for this facility is one out of five stars, indicating a well below-average score compared to other institutions. This aggregate score is based on one-star ratings for the three categories mentioned above. Overall, Casa Real has abysmal ratings for health inspections, staffing, and quality measures. The care center has been fined three times in the past three years, totaling $315,851. 

Recently, the CMS closely monitored this nursing facility due to a pattern of poor care for residents. 

Services at Casa Real

This facility has provided many services to its residents over the years. Here are the care practices Casa Real is known for in Santa Fe, NM. 

• Neurological care and rehabilitation
• Long-term care
• Short-term care
• Orthopedic rehabilitation, including joint replacement, injuries, and amputation
• Rehabilitation therapy
• Numerous therapies (IV, pet, occupational, speech, physical, Heparin)
• Palliative care
• Dementia care
• Dietary and nutrition needs management
• 24-hour emergency alert and response system
• Medication management
• Cultural, educational, religious, and social activities

Nursing Home Abuse: Violations and Citations

Institutions must inform the public about past violations so they can make educated decisions about their care. Here are some recent violations that have been reported or discovered through inspections for Casa Real. 

• They failed to honor the resident’s right to a dignified existence, self-determination, and communication.
• They failed to uphold the resident’s right to be treated with dignity and respect. 
• They failed to give patients information about Medicare/Medicaid coverage and what uncovered costs they might be liable for. 
• They failed to complete the steps to create a care plan that met all the residents’ needs. 
• They failed to provide appropriate pressure ulcer care and prevent new ulcers from developing.
• They failed to ensure all drugs were correctly labeled.
• They failed to procure food from secure sources and serve it according to professional standards.
• They failed to provide appropriate treatment based on orders, resident’s preferences, and goals. 
• They failed to provide enough nurses to meet the needs of all residents [2]. 

These deficiencies led to state and federal inspections, which resulted in fines and mandated corrective actions. The facility has faced penalties due to repeated violations, particularly concerning the quality of care and safety protocols.

Impact on Residents

The violations at this center have had significant negative effects on residents.

Health and Safety

When staff, administrators, or others fail to provide care that meets professional standards, the health and safety of a resident could be at risk. When employees do not provide a comprehensive care plan for a patient, it is difficult for all parties to be on the same page and ensure safe care. 

Pressure ulcers are common in nursing homes, especially for bedridden patients, so failing to treat or prevent them can cause significant health problems. If drugs are labeled improperly, medication issues could cause serious illnesses, injuries, or even death. With fewer nurses, patients could be in danger if emergencies occur and there are not enough nurses to handle them. 

Psychological Impact

The impact of these violations is not just physical. There is also an emotional component to what residents experience. If they are not treated with dignity and respect, their mental health could decline quickly. If a patient is surprised by uncovered costs through their insurance, it will cause unnecessary stress. When staff do not follow a resident’s treatment preferences or goals, that patient will lose trust in the nursing home. 

The psychological impact of these nursing home violations can create a toxic environment that drastically affects the overall care experience. 

Legal Rights and Actions

Federal and state laws protect residents’ rights to adequate care, freedom from abuse, and involvement in care decisions. These laws require nursing homes to provide necessary medical services and protect residents from neglect or mistreatment. If these rights are violated, any resident and their family can pursue legal actions, such as filing lawsuits for negligence or abuse or filing complaints with state agencies. 

The legal damages could be lost wages, physical pain, medical expenses, emotional distress, and loss of quality of life, which can all impact your future. If those damages resulted from abuse or neglect, you can follow specific legal steps to file a compensation claim. 

Families must consult with nursing home abuse lawyers to understand their options, protect their loved one’s rights, and seek justice. The Nursing Home Law Center will ensure you can acquire maximum compensation during your lawsuit. Whether you have experienced injustice at Casa Real or another nursing home, you have the right to pursue compensation for negligent activities. 

Our team will provide sound legal guidance throughout the claims process. Contact us today at (800) 926-7565 for a free consultation, or fill out this contact form. 

Resources: [1] Medicare – Casa Real, [2] US News – Casa Real,