Good Samaritan Society – Manzano del Sol Violations & Ratings

Good Samaritan Society – Manzano del Sol in Albuquerque, New Mexico, offers daily living assistance, long-term care, rehabilitation, and respite care for families. 

While Good Samaritan Society – Manzano del Sol has a good service record, residents may still be at risk of disrespect or neglect. It’s important for families to be involved in their loved ones’ care and swiftly report any potential abuse. 

Contact the Nursing Home Law Center to request a free consultation with a New Mexico nursing home abuse attorney. Our experienced team can provide legal advice and help you explore your options.

Quick Overview

• Facility Name: Good Samaritan Society – Manzano del Sol
• Address: 5201 Roma Avenue NE, Albuquerque, NM 87108
• CMS Overall Rating: 5 out of 5 stars – Much Above Average
• CMS Health Inspection Rating: 5 out of 5 stars – Much Above Average
• CMS Staffing Rating: 3 out of 5 stars – Average
• CMS Quality Measures Rating: 5 out of 5 stars – Much Above Average
• Federal Fines in Last 3 Years: 0 fines
• Payment Denials by Medicare in the Last 3 Years: 0 denials
• Total Bed Capacity: 117 beds
• Ownership Type: Non-Profit Corporation

Facility Overview

Located in Albuquerque, NM, Good Samaritan Society—Manzano Del Sol is a medium-sized nursing home with 117 beds that offers independent living, respite service, long-term care, and rehabilitation programs for seniors who need help in their daily activities.

This nursing home is not associated with a retirement community or a hospital; it is a nonprofit run by the Good Samaritan Society, which operates nursing homes nationwide. 

CMS Ratings and Performance

The Centers for Medicare and Medicaid Services (CMS) rates all nursing home or rehabilitation facilities participating in their programs. This system is out of 5 stars and considers three major elements: health inspections, staffing, and quality measures.

Good Samaritan Society – Manzano del Sol received a 5-star overall rating, Much Above Average. It performed equally well on health inspections and quality measures but only received 3 out of 5 stars for staffing. 

This nursing home has lower-than-average turnover rates for nursing staff, and its staff hours per resident are higher than the state average. It has not been fined in the last three years and has had no Medicare denials.

Services Provided

Manzano del Sol offers a continuum of care meant to provide additional support if residents develop more severe issues that may prevent them from living independently. 

Senior living apartments allow active individuals or those with limited mobility issues access to a team of medical professionals who can ensure they remain safe. 

They also offer 24-hour long-term care for residents who need additional support. Individuals at this nursing home have access to housekeeping, meals, transportation, walking trails, a swimming pool, a whirlpool, and a wellness center. 

Care services available include:

• Memory care
• Huntington’s Disease care
• Mental health treatment
• Care planning
• Physical therapy
• Speech therapy
• Occupational therapy
• Inpatient or outpatient rehabilitation
• Pain management
• Stroke care
• Cardiac rehab
• Orthopedic rehab
• Wound care

Reviewers have noted that the nursing home is clean and well-maintained and that the staff ensure everything is within reach for residents. However, others have complained that resident rights are neglected and that they do not receive adequate help.

Good Samaritan Society – Manzano del Sol performs well on quality measures, such as the number of people who develop health complications or are prescribed antipsychotic drugs. However, it has received citations for failing to create a care plan for every resident, and the nursing home’s fall rate is higher than average. 

Violations and Citations

Despite its good overall rating, this nursing home has been cited for 35 deficiencies, including three infection-related deficiencies, within the last three years. 

These health inspections give insight into whether the nursing home is keeping its promise of excellent support for every resident.  

Specific Violations

Violations against Manzano del Sol include the following.

• Quality of Life Deficiencies: Manzano del Sol staff did not ensure that beds were locked so that a resident would not fall.
• Medication Management: The nursing home kept expired medications beside unexpired medications, which could result in accidental underdosing of a resident.
• Insufficient Physical Therapy: Some individuals were not provided enough therapy to maintain their range of motion, leading to contracted muscles.
• Advanced Directives: Manzano del Sol failed to update a resident’s advance directive to reflect a Do Not Resuscitate order.
• Theft: A staff member stole a resident’s money, and it took several weeks to be reimbursed.
• Care Plans: Some residents did not receive adequate treatment plans necessary to ensure nurses can provide appropriate support.

Impact on Residents

While the issues at this New Mexico nursing home may not cause immediate jeopardy, they can still negatively impact residents, who may feel unsafe or mistreated. 

Health and Safety Concerns

A March 2022 report found numerous deficiencies, including a lack of COVID-19 precautions and call lights not being placed next to resident’s beds. Not having a call light in an easily reachable place could result in a resident falling at night and severely injuring themselves, unable to request help. 

Emotional and Psychological Impact

Some nursing home patients had personal items taken away, which violates their right to autonomy and self-determination. 

Additionally, team members stealing from residents could cause them to develop anxiety about the security of their money. These concerns could be incredibly frustrating for those who have given the nursing home control over their finances. 

Case Examples

A report in May 2024 found that a resident fell out of bed after a staff member failed to ensure his bed was locked. Thankfully, he was not injured. 

This report also noted that the facility did not offer enough physical therapy to a resident with contractures, which could have caused her to develop further muscle stiffness. 

In January 2023, a staff member stole $100 from a resident who was not reimbursed for over two weeks. While the nursing home did phone the police about the incident, the resident declined to press charges. 

Another individual did not receive all the therapies recommended by their physician, which included occupational therapy for muscle contractions and spasms.  

The resident’s power of attorney had to look outside of the facility for treatment options as the occupational therapist at Manzano del Sol insisted that the resident’s condition did not enable them to improve her range of motion. 

Another complaint regarding poor documentation for a resident’s tube feedings was included in the January 2023 report, which could have led to the individual’s development of malnutrition due to miscommunication. 

A March 2022 report found that the facility did not ensure every resident could review recent survey results, meaning they were unaware of grievances and could not provide feedback. 

Legal Rights and Actions

Nursing home members have legal rights under federal and state laws that guarantee them adequate care and protection from abuse. These laws ensure patients receive the necessary medical attention, are treated with dignity, and are safe from neglect or mistreatment.

Those concerned about issues in any nursing home should contact the NM long-term care ombudsman, who can provide essential resources and improve the situation. Ombudsmen work with the nursing home and the patient to resolve issues and protect patient rights.

Additionally, family members and loved ones can file a civil lawsuit to provide financial compensation for any distress experienced by a nursing home patient. 

The Nursing Home Law Center has experienced lawyers who will thoroughly investigate your case, gather evidence, and negotiate with the nursing home to settle.

Get in touch today for a free consultation with an experienced nursing home abuse lawyer, who will guide you through your legal options and develop an action plan.