Manor Healthcare

Manor Healthcare, also known as HCR ManorCare or ProMedica Senior Care, is a significant healthcare organization with over 300 skilled nursing and senior care facilities across the United States. 

Despite claiming to provide safe, clean, and quality rehabilitation and skilled nursing services meant to ensure residents can maintain their independence for as long as possible, HCR Manor Healthcare was forced into bankruptcy in 2018, partly due to state actions and lawsuits against its facilities.

Introduction to Manor Healthcare

Manor Healthcare, or HCR ManorCare, is part of ProMedica Senior Care, a nonprofit that operates 53 memory care facilities in 5 states. The organization is committed to resident safety, personalized treatment, and an environment that supports residents’ well-being. 

As a memory care nonprofit, Manor Healthcare services are limited to assisting its residents with daily living activities. This includes medication management, wound care, 24-hour supervision, and providing arrangements for external doctor’s appointments and physical therapy. Amenities include exercise facilities, mobility assistance, and nutritional support. 

Overview

• Website: https://www.arden-courts.org/
• Number of Facilities: 53
• Headquarters: Toledo, Ohio
• Year Founded: 1994
• Type of Care Provided: Memory care

Ownership and Affiliations

Manor Healthcare is also known as HCR ManorCare. The company filed for bankruptcy protection in 2018 and was taken over by its landlord, Quality Care Properties, which was ultimately purchased by a joint venture between Welltower and ProMedica. 

ProMedica operates 300 facilities across the United States; its primary service areas include Michigan, Illinois, Florida, Ohio, and Pennsylvania.

The nonprofit has approximately 49,000 employees, including registered nurses, physicians, and support staff. 

ProMedica Senior Care, the nonprofit that controls Manor Healthcare, is a part of the National Center for Assisted Living.

Ratings and Performance

The Centers for Medicare and Medicaid Services (CMS) provides ratings to every hospital, skilled nursing facility, and other medical organization that accepts these benefits. Their five-star ratings are based on three subsets: health inspections, staffing, and quality measures.

However, Manor Healthcare, also known as HCR ManorCare or ProMedica Senior Care, does not accept Medicare or Medicaid, as it is an assisted living facility. Instead, it charges families directly for services.

However, it’s possible to use consumer ratings to understand how its services measure up to expectations. These ratings, sourced from Caring.com, are out of 5 stars. The rating for each facility is as follows:

• Arden Courts of Ft. Myers, FL – 3.8
• Arden Courts of Richmond, VA – 3.5
• Arden Courts of Allentown, PA – 3.3
• Arden Courts of Anderson Township, OH – 4.7
• Arden Courts of Annandale, VA – 4.9
• Arden Courts of Austin, TX – 4.2
• Arden Courts of Avon, CT – 4.4
• Arden Courts of Bath, OH – 4.5
• Arden Courts of Bingham Farms, MI – 4.1
• Arden Courts of Chagrin Falls, OH – 5
• Arden Courts of Cherry Hill, NJ – 4.4
• Arden Courts of Delray Beach, FL – 4.1
• Arden Courts of Elk Grove, IL – 4 
• Arden Courts of Fair Oaks, VA – 4.4 
• Arden Courts of Farmington, CT – 4.8
• Arden Courts of Geneva, IL – 4.5
• Arden Courts of Glen Ellyn, IL – 4.1
• Arden Courts of Jefferson Hills, PA – 4.1
• Arden Courts of Kensington, MD – 4.8
• Arden Courts of Kenwood, OH – 3.7
• Arden Courts of King of Prussia, PA – 3.8
• Arden Courts of Largo, FL – 4.9
• Arden Courts of Lely Ponds, FL – 4.5
• Arden Courts of Livonia, MI – 4.1
• Arden Courts of Monroeville, PA – 4.2
• Arden Courts of North Hills, PA – 4.2
• Arden Courts of Northbrook, IL – 4.7
• Arden Courts of Old Orchard, PA – 4.5
• Arden Courts of Palm Harbor, FL – 4.8
• Arden Courts of Palos Heights, IL – 4.8
• Arden Courts of Parma, OH – 4.6 
• Arden Courts of Pikesville, MD – 4.5
• Arden Courts of Potomac, MD – 3.8 
• Arden Courts of Richardson, TX – 5 
• Arden Courts of San Antonio, TX – 4.7 
• Arden Courts of Sarasota, FL – 4.6 
• Arden Courts of Seminole, FL – 4.8 
• Arden Courts of Silver Spring, MD – 4.4 
• Arden Courts of South Holland, IL – 4.3 
• Arden Courts of Sterling Heights, MI – 4.4 
• Arden Courts of Susquehanna, PA – 4.3 
• Arden Courts of Tampa, FL – 4.9 
• Arden Courts of Townson, MD – 4.1
• Arden Courts of Virginia Beach, VA – 4.5 
• Arden Courts of Warminster, PA – 4.6
• Arden Courts of Wayne, NJ – 4.2 
• Arden Courts of West Orange, NJ – 4.5 
• Arden Courts of West Palm Beach, FL – 4.7 
• Arden Courts of Westlake, OH – 4.6 
• Arden Courts of Whippany, NJ – 5 
• Arden Courts of Wilmington, DE – 4.4 
• Arden Courts of Winter Springs, FL – 4.8 
• Arden Courts of Yardley, PA – 4.3 [1]

If you or a loved one has been neglected or mistreated at a Manor Healthcare facility, contact our nursing home abuse lawyers for a confidential consultation.

Complaints and Actions Against Manor Healthcare

In the first quarter of 2024, the Illinois Department of Public Health issued citations against two Arden Courts facilities. The Geneva facility received three citations totaling $4,400, and the Northbrook facility received one citation for $12,500 [2]. 

In January 2024, a complaint against Arden Courts of Livonia, MI, found a patient passed away around 5:30 am but was not reported deceased until three hours later. The individual was not receiving end-of-life care, and staff were not taught what to do in the event of a resident’s death [3]. 

In 2023, a complaint against Arden Courts of Sarasota, FL, found residents’ needs, such as having mobility equipment suitable for them, were not being met [4]. 

Lawsuits

Julian vs. Arden Courts of Seminole

In early 2024, the surviving family members of a deceased resident at the Seminole, FL, Manor Healthcare facility sued for negligence, arguing the nursing facility failed to create a safe environment for their loved one. The case is still ongoing [5].

Holzkamp vs. Arden Courts 

This wrongful death lawsuit was filed in 2019 against the Hoffman Estates location but was ultimately settled out of court in 2022 [6]. 

Bourdeau vs. Arden Courts of Largo

This medical malpractice suit in Florida was settled out of court after mediation for an undisclosed sum [7].

Inspections and Deficiency Reports at Manor Healthcare

Recent Inspections

• June 14, 2024—Neglect: Residents at Arden Courts of Wilmington, DE, were not provided with adequate medication management and had uncontrolled infections due to a lack of medical attention [8].
• February 21, 2023—Lack of Training: Although Manor Healthcare claims its goal is to provide “excellent services to all our residents,” an inspection at Arden Courts of Sarasota found staff members were missing essential training, including in activities of daily living [9].
• August 12, 2021—Escaped Resident: A resident at Arden Courts of Sarasota left the facility unsupervised and was found late at night, still wearing her day clothes. During a staff meeting, it was found that a new employee was filling in and did not recognize that a patient was missing [10].

Schedule a Free Case Evaluation Today

Companies like Manor Healthcare claim to treat all residents with love and care, but the lawsuits and complaints suggest otherwise. 

We provide free consultations for families whose loved ones have been mistreated in a nursing facility like those run by ProMedica Senior Care, formerly HCR ManorCare. Contact us at (800) 926-7565 to learn about your legal options.

How a Nursing Home Abuse Lawyer Can Assist

We can assist with all aspects of a lawsuit, including investigating the incident, interviewing witnesses, and negotiating with the nursing facility. 

In many cases, we can settle out of court. However, if necessary, we will provide top-notch legal representation in a court of law.

We work on a contingency fee basis, meaning there are no fees unless we win your case.

What to Do If Your Loved One Is a Victim

Acting quickly to prevent further harm to your loved one is essential. Follow these steps as soon as possible:

• Call the authorities, including the police and the local health department
• Get the victim to a safer nursing facility 
• Document the circumstances with pictures, medical reports, and testimonies from witnesses
• Call our law firm for a confidential case review

Book a Free Consultation

At Nursing Home Law Center, we serve residents and family members of individuals harmed by assisted living facility staff, protecting their rights and ensuring they are treated with dignity throughout the litigation process. Our team works on a contingency fee basis, meaning you owe us nothing unless we win.

Call us at (800) 926-7565 to schedule your free consultation.

References: [1] Caring.com, [2] Illinois Department of Public Health, [3] State of Michigan Department of Licensing and Regulatory Affairs, [4] Agency for Healthcare Administration, [5] Trellis, [6] Trellis, [7] UniCourt, [8] Delaware Health and Social Services, [9] Agency for Healthcare Administration, [10] Agency for Healthcare Administration