Casa De Oro Center Nursing Home Violations and Ratings

Casa De Oro Center is a skilled nursing facility located in Las Cruces, New Mexico. The institution is managed by Genesis Healthcare, a large parent company that oversees 200 nursing homes nationwide. Casa De Oro Center provides a range of services, primarily focusing on short-term rehabilitation, long-term care, post-hospital services, and respite care.

Unfortunately, this nursing home has a very checkered past due to violations and deficiencies. When nursing facilities fail to meet professional standards and provide good care services, it is the residents who suffer most. Often, these institutional shortcomings eventually lead to abuse, neglect, or other forms of mistreatment. 

The Nursing Home Law Center is committed to helping victims of abuse and neglect recover compensation and hold troublesome facilities accountable. Our firm can help you build a strong case, gather evidence, negotiate for fair compensation, and maximize your settlement. Contact our team for a free consultation about your Las Cruces claim. 

Quick Facts: Casa De Oro Center – Las Cruces, New Mexico

• Address: 1005 Lujan Hill Road, Las Cruces, NM 88005
• CMS Overall Rating: 1 out of 5 stars
• Health Inspections Rating: 1 out of 5 stars
• Staffing Rating: 3 out of 5 stars
• Quality Measures Rating: 1 out of 5 stars
• Federal Fines (Last 3 Years): 3 fines totaling $183,079
• Payment Denials (Last 3 Years): 2
• Ownership Type: For-profit Limited Liability Company
• Total Bed Capacity: 158
• Consumer Alert: Yes 

What Services Does Casa De Oro Center Offer?

Nursing homes provide valuable services for residents with medical needs. Creating a supportive environment in these institutions depends on the staff meeting expectations for the services provided. 

Here are the primary services and programs offered at Casa De Oro Center:

• VA contracted
• Short-term rehab
• Long-term care
• Memory support
• Respite care
• Palliative care
• Physical therapy
• Occupational therapy
• Orthopedic rehabilitation
• Individual care plans
• Total parenteral nutrition
• Colostomy care
• Dementia care
• Wound care
• Pain management
• Medication management
• Dietary and nutritional support
• Recreational activities
• Cultural, social, religious, and educational activities
• Discharge planning
• Pet therapy
• Hospice care

CMS Ratings: What They Mean For You

CMS ratings are a system designed to hold every nursing home accountable. This five-star system was created by the Centers for Medicare and Medicaid Services, a branch of the federal government. Each nursing home in the United States receives scores in four separate categories: Overall, health inspections, staffing, and quality measures. 

Here is what each rating means:

• 1 star – Much below average
• 2 stars – Below average
• 3 stars – Average
• 4 stars – Above average
• 5 stars – Much above average

Based on the scores issued to Casa De Oro Center, it is a nursing home that routinely provides poor care. It is significantly below average in categories such as overall score, health inspections, and quality measures. It is only considered average in the final category of staffing. 

These ratings are the result of a long history of deficiencies and violations. There is even a consumer alert attached to Casa De Oro Center because some of the failures are related to abuse. 

Sample Settlements for Nursing Home Abuse

Some nursing home neglect claims are worth more than others. It typically depends on the extent of your suffering and the effectiveness of your attorney in proving liability and damages, but each case is unique. At the Nursing Home Law Center, our goal is to maximize your settlement by thoroughly assessing all damages and gathering sufficient evidence to support them. 

Here are some sample settlements you could obtain depending on the extent of your suffering.

• Pressure ulcer injuries: $150,000 – $400,000+
• Falls with fractures or head trauma: $250,000 – $500,000+
• Severe neglect resulting in death: $500,000 – $1,000,000+
• Sexual abuse cases: $1,000,000 in many cases, depending on severity

The value of your abuse or neglect claim depends on the extent of your legal damages and the strength of the evidence. Every case is different, so you should consult an experienced legal team to understand the potential value of your settlement. 

Recent Violations and Citations at Casa De Oro Center

When evaluating the quality of a nursing home, it is crucial to review past inspection reports and complaints. Over the last three years, 28 complaints have resulted in health citations against this institution, according to CMS data. 

The latest standard inspection, conducted in October 2024, identified 31 health citations, which far exceeds both state and national averages (14.7 and 9.6, respectively). 

Let’s look at specific deficiencies and violations mentioned by regulatory agencies in recent years at Casa De Oro Center:

• 1 hour and 57 minutes of nurse aide hours per resident per day, compared to the national average of 2 hours and 19 minutes. 
• 23.3% of short-stay patients had an outpatient emergency room visit, compared to the national average of 12.6%.
• 8.4% of long-stay residents lose too much weight, compared to the national average of 5.8%.
• 37.8% of patients experience a successful return to their home or community from the skilled nursing facility, compared to the national average of 49.9%.
• 29.2% of residents were able to move around at or above their expected level at discharge, compared to the national average of 50.4%.
• 37.1% of long-stay residents had a diminished ability to walk, compared to the national average of 22.6%.
• 31.3% of long-stay residents experienced an increase in their need for assistance with daily living activities, compared to the national average of 17.7%. 
• A failure to ensure nursing home services meet professional standards of care.
• A failure to provide appropriate care for pressure ulcers.
• A failure to protect residents from all types of abuse.
• A failure to report suspected abuse or neglect in a timely manner to the appropriate authorities. 
• A failure to conduct mandatory training for all staff on quality assurance.
• A failure to ensure nurse aides have the skills required to care for dementia patients.
• A failure to provide appropriate treatment according to the residents’ care plans and preferences.
• A failure to provide safe and appropriate dialysis care.
• A failure to keep residents’ medical records private and confidential. 
• A failure to provide basic life support prior to the arrival of emergency medical personnel. 
• A failure to honor the resident’s right to a dignified existence. 
• A failure to develop a complete care plan within seven days of admission. 
• A failure to provide and implement an infection prevention and control program. 
• A failure to provide enough nursing staff to meet the everyday needs of all patients. 
• A failure to ensure the nursing home area is free of accident hazards and that there is adequate supervision to prevent such accidents. 
• A failure to procure food from approved sources and serve it according to professional standards. 
• A failure to protect each resident from separation. 
• A failure to provide timely notification to a resident or their representative of a transfer or discharge. 

How These Violations Harm Residents

When facilities like Casa De Oro Center are careless with their practices, residents are put at risk. Administrative staff who use resources inefficiently may be creating gaps in their programs. Inattentive nurses may allow physical conditions to deteriorate, leading to additional illnesses or pain. 

Abuse, neglect, and mistreatment can cause both physical and psychological harm to a resident. 

Physical Harm

Violations in nursing homes often put residents at risk physically. They could be harmed because of the inaction of registered nurses or intentional physical abuse. As a family member of a nursing home resident, you should be on the lookout for symptoms of physical abuse. 

Here are some examples of bodily harm that could lead to a nursing home lawsuit:

• Increased risk of infections, sepsis, physical injuries, and bed sores (pressure ulcers)
• Delayed responses to emergencies
• Malnutrition
• Medication errors
• Fall injuries
• Broken bones
• Contusions
• Declining health conditions
• Failing personal hygiene

Emotional and Psychological Toll

Abuse and neglect can also have a psychological impact on patients that lasts beyond their physical recovery. These emotional effects could be included in non-economic damages in a lawsuit for compensation. 

Here are a few emotional consequences that may manifest because of abuse or neglect:

• Loss of trust in caregivers
• Withdrawal from normal activities
• Disinterest in eating food
• Frustration with staff, other residents, or family members during a visit
• Anxiety, fear, and depression
• Isolation from social activities
• Declining mental health

Legal Rights for Nursing Home Residents in New Mexico

Each state has nursing home regulations in place to help protect residents. Federal laws also back these ordinances. An experienced attorney can help you understand resident rights to determine who is liable for abuse or neglect in your claim. The success of your claim may depend on your ability to prove that the nursing home and its staff violated state or federal laws, causing the mistreatment. 

Here are some relevant laws that grant protections to nursing home residents in New Mexico.

• New Mexico statute section 30-47-4 states that anyone who abuses a resident and causes physical or psychological harm may be guilty of a fourth-degree felony.
• New Mexico statute section 30-47-9 states that anyone who is paid to provide care or services to a resident is legally required to report suspected abuse or neglect, including the nursing staff. 
• The Federal Nursing Home Reform Act of 1987 guarantees residents certain rights, such as the right to a dignified existence, the right to participate in social activities, the right to comfort, and the right to be protected from physical and mental abuse. 

What to Do if You Suspect Abuse or Neglect

The first person to notice the signs of abuse or neglect in a nursing facility is often a friend or loved one of the resident. Potential signs may include unexplained injuries, bruises, poor personal hygiene, withdrawal symptoms, behavioral changes, or a decline in overall health. If you have a loved one displaying these signs at Casa De Oro Center, you should take immediate action. 

Here is what you should do to hold the nursing home and its staff accountable and protect your family member from further harm:

1. Document the abuse or neglect by taking photos, speaking to witnesses, and taking notes.
2. Report the issues to a state agency, such as the New Mexico ombudsman program.
3. Consult a Las Cruces nursing home abuse lawyer about your legal options for compensation.
4. Consider relocating the resident to a safer nursing home in New Mexico to protect them from further harm.

Contact Our Nursing Home Abuse Lawyers Today

New Mexico nursing home neglect attorneys can provide critical legal assistance when pursuing a lawsuit against a nursing facility. On your own, you would be going up against the nursing home, an insurance company, and even a team of lawyers when pursuing compensation. If you hire an attorney with extensive experience, you will level the playing field against the defendants. 

The Nursing Home Law Center will help you build a strong case. We will assess all damages related to the mistreatment, such as medical bills, future medical costs, emotional distress, pain and suffering, and loss of enjoyment of life. Our team also knows how to obtain compelling evidence to support your claim. 

Our legal services include:

• Free case evaluation – Speak with an experienced lawyer to ask questions about the claim and your legal options.
• Contingency fee agreement – Rather than worrying about upfront legal fees, you owe nothing unless we win your case. 
• Experience with other nursing homes under Genesis Healthcare – We have worked with numerous clients who have been mistreated at Genesis facilities. 
• A winning track record – We have served over 5,000 clients and secured over $450 million in damages on their behalf.
• Serving with compassion – Our firm understands the emotional trauma that comes with nursing home abuse and neglect, and will serve you with compassion and understanding. 

Please contact us today at 800-926-7565 or complete our online form to request a free initial consultation regarding your claim in Las Cruces, NM. We serve clients throughout the state of New Mexico. Together, we can ensure that improvement is a priority at these nursing homes by holding negligent parties accountable. 

Other Genesis Healthcare Facilities We Monitor in New Mexico

• Casa del Sol Center – Las Cruces, NM
• Silver City Care Center – Silver City, NM
• Casa Real – Santa Fe, NM
• Clayton Nursing and Rehabilitation – Clayton, NM
• Clovis Healthcare and Rehabilitation Center – Clovis, NM

New Mexico Nursing Home Abuse Lawyers

• Albuquerque Nursing Home Abuse Lawyer
• Las Cruces Nursing Home Abuse Lawyer
• Rio Rancho Nursing Home Abuse Lawyer
• Roswell Nursing Home Abuse Lawyer