Casa De Oro Center

Casa De Oro Center in Las Cruces, New Mexico, is a nursing home that offers a range of services, such as dementia care, short-term rehab, and long-term care. This facility accepts both Medicare and Medicaid, which makes it a great option for many people.

The nursing home is located in a community known for its warm atmosphere. However, the report shows mixed reviews over the last three years, especially about its services and resident care.

If your loved one has faced neglect or injury at Casa De Oro Center, don’t wait to take action. Contact us today for a free consultation with one of our New Mexico nursing home abuse attorneys, and we’ll guide you in securing the care and justice they deserve. Your loved one’s well-being is our top priority.

Quick Overview

• Facility Name: Casa De Oro Center
• Address: 1005 Lujan Hill Rd, Las Cruces, NM 88005, United States
• CMS Overall Rating: 1 out of 5 stars – much below average
• CMS Health Inspection Rating: 1 out of 5 stars – much below average
• CMS Staffing Rating: 3 out of 5 stars – average
• CMS Quality Measures Rating: 2 out of 5 stars – below average
• Federal Fines in the Last 3 Years: 4 fines totaling $169,431
• Payment Denials by Medicare in the Last 3 Years: 2 denials
• Consumer Alert: Flagged for abuse citation
• Total Bed Capacity: 128
• Ownership Type: For-profit

Casa De Oro Center Overview

Casa De Oro Center is a nursing home in Las Cruces that offers many services to meet the needs of its residents. Whether short-term rehabilitation or long-term care, the nursing home provides plenty of options.

The facility offers dementia care, respite care, palliative care, orthopedic rehabilitation, IV therapy, pet care, and more. It’s also equipped with an activity center, lounge areas, café, beauty and barber salons, and a dining room where residents can enjoy their meals.

While everything sounds great, the facility has its drawbacks. Over the last three years, there have been many complaints about the quality of care and issues with resident’s transfer from the center to another place.

There have also been reports about problems with cleanliness and the quality of food, which haven’t gone unnoticed. The care provided at this nursing home is below average compared to the state’s. 

Casa De Oro Center CMS Ratings and Performance

Casa De Oro Center has received various types of feedback from the Centers for Medicare and Medicaid Services (CMS), which shows areas where the facility excels and areas where there’s room for improvement. The facility has an overall CMS rating of 1 star, much below average compared to other nursing homes.

Health inspections: This nursing home has a concerning health inspection rating because it’s marked as “much below average.” This rating reflects many health citations over the last few years, with 37 health citations being much higher than the New Mexico state average of 16 and the national average of 9.5.

The most recent inspection was in November 2023, and it pointed out many deficiencies, including safety hazards and insufficient care planning for its residents. These issues have led to serious concerns about the quality of care provided at the facility.

Staffing: Casa De Oro Center, Las Cruces, has an “average” rating for staffing. The facility reports 3 hours and 13 minutes of nursing care per resident per day, slightly below the state and national averages. The staffing for registered nurses is also below average, with only 30 minutes of care per resident per day.

Quality measures: The quality measures at Casa De Oro Center are rated “below average.” Statistically, this rating considers many factors, such as the percentage of rehospitalized residents, which stands at 27.4% and is, unsurprisingly, higher than both state and national averages.

Casa De Oro Center struggles with preventing falls, infections, and pressure ulcers. Given this, it’s easy to notice that this facility isn’t providing the level of care needed to maintain and improve the health of its residents.

Penalties: In the last few years, Casa De Oro has faced federal penalties, four fines totaling $169,431, and two Medicare payment denials. These penalties were imposed due to many deficiencies in care and failure to correct these issues.

While Casa De Oro offers many great services for its residents, the facility has many challenges, especially in health inspections and quality of care. Every family that is planning on taking their loved one to this nursing home should stay informed and actively monitor the care their loved ones receive.

Services Provided

Casa De Oro offers plenty of services for its residents. From short-term to long-term care options, the facility caters to everyone who needs different levels of assistance and medical support. Here’s what you can expect:

• 24-hour nursing care: The facility offers around-the-clock nursing care, which includes bathing, dressing, and eating. All residents can receive the support they need at any time of the day or night.
• Rehabilitation programs: Casa De Oro provides physical, occupational, and speech therapy. These programs can help residents recover from surgery, injury, or illness and regain their independence as much as possible.
• Dementia care: This nursing home offers care programs for residents with dementia or other cognitive impairments. These programs can create a safe and supportive environment for individuals with memory-related conditions.
• Additional care services: Other services include wound care, pain management, IV therapy, and hospice care. The facility also offers palliative care to comfort those with serious illnesses. Personal care services such as grooming and assistance with daily living activities are also available.
• Social and recreational activities: Casa De Oro offers cultural, educational, and social activities to keep its residents engaged and active.

Though the facility offers many services, it still performs poorly. Recent inspections and reports have noted understaffing on the weekends, which can lead to delays in care and attention to residents.

There have also been complaints about the consistency of services such as bathing and other daily care routines. Many residents reported not receiving scheduled showers or personal care as expected.

Violations and Citations

Casa De Oro in Las Cruces has a history of violations and citations that may lead you to question its ability to provide quality care of care to its residents. These issues have been documented through inspections and regulatory reports over the years.

Key issues

Inadequate staffing is an ongoing issue at this nursing home. Inspections and complaints often show that there aren’t enough nurses and other staff members to meet the needs of its residents, especially on weekends and night shifts. This issue has been linked to delays in responding to call lights and providing daily care.

Another error is poor sanitation and hygiene. According to a few reports, some residents were left in unclean conditions, sometimes going days without being bathed. This disinterest contributed to more infections and poor hygiene.

This nursing home is also known for failings in medical care, especially in managing and updating care plans. In some cases, the staff didn’t properly create or update the care plans of some residents. These lapses likely caused unnecessary suffering and a lower quality of life for these people.

Specific Case of Poor Care

One patient was not notified about their diagnosis of pneumonia until 11 days after the condition developed. The resident and their family learned about it only after requesting a hospital transfer.

Regulatory Reports and Findings

Federal and state inspections have reviewed this nursing home and consistently found deficiencies. Over the past few years, the facility has been fined multiple times for serious health and safety violations.

These inspections have revealed many issues, from improper medical equipment use to insufficient care for residents with chronic conditions. For example, during one inspection, it was found that the catheters were not adequately cared for, and that incident led to a significant risk of infection.

The Impact of This Nursing Home on Residents

The problems at Casa De Oro Center in Las Cruces have seriously affected the residents. While issues like these aren’t rare in nursing homes, what’s happening at this facility shows some troubling gaps in the care provided.

Health and Safety Concerns

Many people have had health issues because of poor care. For example, some have ended up with UTIs because of poor hygiene and improper catheter handling.

There were also times when residents missed out on important medications, which not only hurt their health but also made them uncomfortable. On top of that, there have been reports of people being left in dirty conditions, which only made their health worse.

Emotional and Psychological Impact

The physical problems are bad enough, but the emotional toll is just as serious. Many residents have talked about feeling neglected, especially when left alone for long periods.

Some have been isolated in their rooms with little to no social interaction, which made them feel more like prisoners than patients. This isolation and poor care have left many people feeling sad and forgotten. One family member even mentioned that their loved one was left in dirty clothes and unsanitary conditions, which understandably took a toll on their mental health.

Examples of Poor Care

One shocking case involved a patient who had not been bathed for several days, which caused them to develop a painful rash. The resident’s family was furious when a nurse admitted she didn’t have enough time to care for the patient properly.

In another case, a veteran was treated poorly, and a social worker had to intervene and discharge him from the facility. He was found wearing old, dirty clothes that weren’t even his, and sadly, he passed away shortly after leaving Casa De Oro. This incident left his family heartbroken and angry.

Legal Rights and Taking Action

Nursing home residents have specific legal rights to keep them safe and well-cared for. Both federal and state laws ensure that each person gets the care they need, lives in a clean environment, and isn’t subject to any kind of abuse. These rights include making decisions about their care, having privacy in their rooms, and being treated respectfully.

If you think a nursing home isn’t providing the care it should, you can do something about it. Families can file lawsuits for negligence if a facility isn’t meeting basic care standards, or they can pursue abuse claims in more serious situations. Legal action helps hold the nursing home accountable and ensures your loved one gets the care they deserve.

Since these laws can be tricky, talking to a nursing home abuse lawyer is a good idea. The Nursing Home Law Center is here to protect the rights of all residents.

We’re ready to help you through these difficult situations and seek justice for your loved one. If you’re worried about the care your family member is receiving, contact us today to discuss your legal options.