ProMedica Senior Care

ProMedica Senior Care, formerly HCR ManorCare, runs numerous rehabilitation centers and memory care communities nationwide. While hospice agencies and advocacy programs have nationally recognized the organization, other locations have failed to provide adequate health care to patients.

Introduction to ProMedica Senior Care

ProMedica Senior Care is a nonprofit that operates 53 ProMedica memory care communities nationwide. These communities provide skilled nursing services and long-term care to residents with complex needs. 

ProMedica Senior Care claims that its greater purpose is improving health and well-being. It conducts research to address the social determinants of health. 

Overview

• Website: https://www.arden-courts.org/
• Number of Facilities: 53
• Headquarters: Toledo, Ohio
• Year Founded: 1994
• Type of Care Provided: Memory care

Ownership and Affiliations

Formerly HCR ManorCare, this system is part of the larger ProMedica Senior Care brand, which operates over 300 skilled nursing facilities, rehabilitation centers, and hospitals. Its service area is focused on Florida, Illinois, Michigan, Ohio, and Pennsylvania.

ProMedica Senior Care has over 49,000 employees, including part-time employees, and over 2,500 medical professionals. Arden Courts has approximately 1,000 employees. While HCR ManorCare began in 1959, the first memory care facility was opened in 1994. 

ProMedica Senior Care is associated with the National Center for Assisted Living. In 2024, the brand participated in National Assisted Living Week with the theme “Inspiring Generations.” 

Ratings and Performance

The Centers for Medicare and Medicaid Services (CMS) provides ratings for all facilities that take government insurance. However, as this system does not accept Medicare, the CMS does not provide ratings on their services.

Instead, it is possible to use consumer ratings from review sites to develop an understanding of patient experiences in these facilities. The ratings for each ProMedica Senior Care facility, sourced from Caring.com, are out of 5 stars. They are as follows:

• Arden Courts of Ft. Myers, FL – 3.8
• Arden Courts of Richmond, VA – 3.5
• Arden Courts of Allentown, PA – 3.3
• Arden Courts of Anderson Township, OH – 4.7
• Arden Courts of Annandale, VA – 4.9
• Arden Courts of Austin, TX – 4.2
• Arden Courts of Avon, CT – 4.4
• Arden Courts of Bath, OH – 4.5
• Arden Courts of Bingham Farms, MI – 4.1
• Arden Courts of Chagrin Falls, OH – 5
• Arden Courts of Cherry Hill, NJ – 4.4
• Arden Courts of Delray Beach, FL – 4.1
• Arden Courts of Elk Grove, IL – 4 
• Arden Courts of Fair Oaks, VA – 4.4 
• Arden Courts of Farmington, CT – 4.8
• Arden Courts of Geneva, IL – 4.5
• Arden Courts of Glen Ellyn, IL – 4.1
• Arden Courts of Jefferson Hills, PA – 4.1
• Arden Courts of Kensington, MD – 4.8
• Arden Courts of Kenwood, OH – 3.7
• Arden Courts of King of Prussia, PA – 3.8
• Arden Courts of Largo, FL – 4.9
• Arden Courts of Lely Ponds, FL – 4.5
• Arden Courts of Livonia, MI – 4.1
• Arden Courts of Monroeville, PA – 4.2
• Arden Courts of North Hills, PA – 4.2
• Arden Courts of Northbrook, IL – 4.7
• Arden Courts of Old Orchard, PA – 4.5
• Arden Courts of Palm Harbor, FL – 4.8
• Arden Courts of Palos Heights, IL – 4.8
• Arden Courts of Parma, OH – 4.6 
• Arden Courts of Pikesville, MD – 4.5
• Arden Courts of Potomac, MD – 3.8 
• Arden Courts of Richardson, TX – 5 
• Arden Courts of San Antonio, TX – 4.7 
• Arden Courts of Sarasota, FL – 4.6 
• Arden Courts of Seminole, FL – 4.8 
• Arden Courts of Silver Spring, MD – 4.4 
• Arden Courts of South Holland, IL – 4.3 
• Arden Courts of Sterling Heights, MI – 4.4 
• Arden Courts of Susquehanna, PA – 4.3 
• Arden Courts of Tampa, FL – 4.9 
• Arden Courts of Townson, MD – 4.1
• Arden Courts of Virginia Beach, VA – 4.5 
• Arden Courts of Warminster, PA – 4.6
• Arden Courts of Wayne, NJ – 4.2 
• Arden Courts of West Orange, NJ – 4.5 
• Arden Courts of West Palm Beach, FL – 4.7 
• Arden Courts of Westlake, OH – 4.6 
• Arden Courts of Whippany, NJ – 5 
• Arden Courts of Wilmington, DE – 4.4 
• Arden Courts of Winter Springs, FL – 4.8 
• Arden Courts of Yardley, PA – 4.3 [1]

Despite the high ratings by consumers, ProMedica Senior Care skilled nursing communities have faced backlash from health departments across the country. If you or a loved one has been neglected or abused at a ProMedica Senior Care facility, contact the Nursing Home Law Center for a free consultation at (800) 926-7565. 

Complaints and Actions Against ProMedica Senior Care

Complaints and Citations

In the first quarter of 2024, the Illinois Department of Public Health issued citations to two ProMedica Senior Care memory care communities. The Geneva facility received three citations totaling $4,400, and the Northbrook facility received one citation for $12,500.00. [2]

In 2023, Arden Courts of Winter Springs, FL, was cited $5,500 for failing to inform a doctor that a resident was exhibiting signs of worsening dementia. [3]

In April of 2024, family members complained to the Delaware Department of Health after a resident escaped the facility and was found wandering nearby. [4]

Lawsuits

McCarthy vs. Arden Courts of North Hills

In 2021, the surviving family members of a deceased resident sued Arden Courts of North Hills in Pittsburgh, PA, for negligence after the man died from a fractured hip resulting from a fall. The case was settled out of court for an undisclosed sum. [5]

Griffith-Johnson vs. ProMedica Senior Care of Philadelphia

This wrongful death suit, filed in Pennsylvania in 2023, argued that negligence contributed to a resident dying of septicemia. This case was ultimately decided in favor of the defendant. [6]

Knab vs. Arden Courts of Largo

A medical malpractice suit was filed against Arden Courts of Largo in Florida but was settled out of court through mediation. [7]

Inspections and Deficiency Reports at ProMedica Senior Care

Recent Inspections

June 14, 2024 – Medication Mismanagement: Arden Courts of Wilmington was cited for failing to provide adequate pain medication to residents. A review of patient charts also suggested that residents were being given medications without a doctor’s note. In the same citation, it was found that several residents had suffered undocumented falls. [8]

April 3, 2024 – Elopement: Also at Arden Courts of Wilmington, a resident escaped the facility, intending to run to the police station. It is not clear when he left the building, but a staff member found him wandering around 1 a.m., and he was not reported missing until after 8 a.m. [8]

January 4, 2022 – Failing to Provide Medication: Arden Courts at Winter Springs, FL, was cited for failing to refill a patient’s prescription. Staff reported that they had forgotten to call the pharmacy. [9]

Schedule a Free Case Evaluation Today

ProMedica Senior Care and other large facilities may claim to have a mission based on offering quality service to improve health. Still, they may cut corners and ignore serious safety issues.

We offer free consultations for residents and their families who seek justice against ProMedica Senior Care, formerly HCR ManorCare, and its employees for failing to provide quality care. Call us today at (800) 926-7565 to learn how we can help.

How a Nursing Home Abuse Lawyer Can Assist

Skilled nursing organizations like ProMedica Senior Care do everything they can to avoid accountability for substandard health care. By partnering with a law firm, you can leverage our years of experience in litigation. We can investigate the incident, gather professional testimony, and negotiate a settlement with the facility. 

While it is often possible to settle out of court, sometimes a lawsuit is necessary. If this occurs, we will guide you through the legal process and represent you at trial, ensuring your story is told before a judge and jury. 

What to Do If Your Loved One Is a Victim

If you suspect neglect or abuse at a healthcare facility, follow these steps as soon as possible:

• Call the Authorities – In an emergency, call 911 so your loved one can receive a complete evaluation at a hospital. You should also contact your area’s state health department and the long-term care ombudsman.
• Get the Victim to a Safe Place – Research reputable hospitals or rehabilitation centers in your area that may be able to help. 
• Document the Circumstances – Gather contact details of anyone with information about the incident and take photos of the victim’s injuries. You should also get documentation, like medical records.
• Contact a Lawyer – Call us anytime for a free consultation about your legal options.

Act Quickly to Prevent Further Abuse

The statute of limitations for a personal injury case ranges by state, but it is typically only a few years. Contacting us as soon as possible enables us to begin our investigation and file a lawsuit before the deadline. 

No Fees Unless You Win

We work on a contingency fee basis, meaning you owe us nothing unless we can win your case. Everything, from the free consultation to trial representation, is free at the point of service.

Contact the Nursing Home Law Center Today

Nursing Home Law Center fights to protect victims of senior care abuse, ensuring that they receive financial compensation for the harm suffered. We have recovered millions in damages for victims and their families, holding facilities like ProMedica Senior Care accountable for the harm caused by their negligence.

To learn about your legal options, call us at (800) 926-7565 and speak to an experienced nursing home neglect attorney. 

References: [1] Caring.com, [2] Illinois Department of Health, [3] Florida Agency for Healthcare Administration, [4] Delaware Health and Social Services, [5] Pennsylvania Record, [6]Case Text, [7] UniCourt, [8]Delaware Health and Social Services, [9] Agency for Healthcare Administration