Trilogy Health Services

Despite being listed by Great Places to Work as the best healthcare company to work for and claiming that it provides the best clinical care available for memory care services, there are significant concerns about the safety of residents in Trilogy Health Services facilities. 

Introduction to Trilogy Health Services

Trilogy Health Services, LLC, is a nonprofit healthcare company offering skilled nursing, independent living assistance, and senior living communities in Indiana, Kentucky, Michigan, Ohio, and Wisconsin. 

The company has approximately 10,000 employees taking care of residents across the Midwest. 

Overview

• Website: https://trilogyhs.com/
• Number of Facilities: 127
• Headquarters: Louisville, KY
• Year Founded: 1997
• Type of Care Provided: Independent living, assisted living, senior living communities, memory care, skilled nursing

Ownership and Affiliations

Trilogy Health Services was recently acquired by American Healthcare REIT, an investment firm that purchases skilled nursing, assisted living, and memory care facilities nationwide. 

The deal, which was completed for $258 million, is not without controversy, as a law firm is currently investigating the company for securities fraud claims.

Trilogy Health Services is affiliated with programs considering a resident’s complete well-being. These include the Live a Dream program funded through the Trilogy Foundation, which gives access to new experiences like ziplining, and the Trilogy Travel Club, where their team handles travel arrangements to top destinations. 

Ratings and Performance

Facilities that accept Medicare or Medicaid receive ratings from the Centers for Medicare and Medicaid Services. The rating is out of 5 stars and comprises three sub-ratings: health inspections, staffing, and quality measures. 

When assessing star ratings, the CMS considers them by this scale:

• 5 Stars – Much above average
• 4 Stars – Above average
• 3 Stars – Average
• 2 Stars – Below average
• 1 Star – Much below average

A facility accredited in the last 6 months or one that does not have data for the last 12-16 months will have a “No Rating Available.” 

Assisted living facilities, as they do not accept Medicare, are generally not rated by the CMS.

The ratings for Trilogy Health Services facilities are as follows:

• Amber Manor Care Center, Petersburg, IN: 5
• Arlington Place Health Campus, Indianapolis, IN: 3
• Ashford Place Health Campus, Shelbyville, IN: 2
• Aspen Place Health Campus, Greensburg, IN: 2
• Autumn Woods Health Campus, New Albany, IN: 3
• Avalon Springs Health Campus, Valparaiso, IN: 4
• Bethany Pointe Health Campus, Anderson, IN: 5
• Blair Ridge Health Campus, Peru, IN: 5
• BridgePointe Health Campus, Vincennes, IN: 4
• Cedar Creek Health Campus, Lowell, IN: 4
• Clearvista Lake Health Campus, Indianapolis, IN: 2
• Cobblestone Crossings Health Campus, Terre Haute, IN: 3
• Covered Bridge Health Campus, Seymour, IN: 5
• Creasy Springs Health Campus, Lafayette, IN: 3
• Cumberland Pointe Health Campus, West Lafayette, IN: 2
• Forest Park Health Campus, Richmond, IN: 3
• Glen Oaks Health Campus, New Castle, IN: 2 
• Greenleaf Health Campus, Elkhart, IN: 4
• Hampton Oaks Health Campus, Scottsburg, IN: 5
• Harrison Springs Health Campus, Corydon, IN: 5
• Harrison’s Crossing Health Campus, Terre Haute, IN: 3
• Hearthstone Health Campus, Bloomington, IN: 3
• Homewood Health Campus, Lebanon, IN: 1
• Mill Pond Health Campus, Greencastle, IN: 2
• Morrison Woods Health Campus, Muncie, IN: 3
• North River Health Campus, Evansville, IN: 5
• Oakwood Health Campus, Tell City, IN: 5
• Orchard Pointe Health Campus, Kendallville, IN: 5
• Paddock Springs, Warsaw, IN: 5
• Prairie Lakes Health Campus, Noblesville, IN: 4
• Ridgewood Health Campus, Lawrenceburg, IN: 3
• River Pointe Health Campus, Evansville, IN: 4
• River Terrace Health Campus, Madison, IN: 3
• Rivercrest Senior Living, New Albany, IN: N/A – Does not take Medicare
• RiverOaks Health Campus, Princeton, IN: 3
• Scenic Hills at the Monastery, Ferdinand, IN: 4
• Senior Living at Forest Ridge, New Castle, IN: N/A – Does not take Medicare
• Silver Oaks Health Campus, Columbus, IN: 3
• Springhurst Health Campus, Greenfield, IN: 5
• St. Andrews Health Campus, Batesville, IN: 3
• St. Charles Health Campus, Jasper, IN: 4
• St. Elizabeth Healthcare Campus, Delphi, IN: 2
• St. Mary Healthcare Center, Lafayette, IN: 2
• StoneBridge Health Campus, Bedford, IN: 4
• Stonecroft Health Campus, Bloomington, IN: 5
• The Springs at Lafayette, Lafayette, IN: 3
• The Springs of Mooresville, IN: 5
• The Springs of Richmond, IN: 2
• The Villages at Historic Silvercrest, New Albany, IN: 5
• The Villages at Oak Ridge, Washington, IN: 4
• Thornton Terrace Health Campus, Hanover, IN: 5
• Waterford Crossing, Goshen, IN: 5
• Waterford Place Health Campus, Kokomo, IN: 2
• Wellbrooke of Avon, Indianapolis, IN: 3
• Wellbrooke of Carmel, IN: 2
• Wellbrooke of Crawfordsville, IN: 4
• Wellbrooke of Kokomo, IN: 1
• Wellbrooke of South Bend, IN: 4
• Wellbrooke of Wabash, IN: 4
• Wellbrooke of Westfield, IN: 2 – Consumer Alert for abuse
• West River Health Campus, Evansville, IN: 3
• White Oak Health Campus, Monticello, IN: 5
• WoodBridge Health Campus, Logansport, IN: 5
• Woodmont Health Campus, Boonville, IN: 3
• Boonesboro Trail Senior Living, Winchester, KY: N/A – Does not take Medicare
• Cedar Ridge Health Campus, Cynthiana, KY: 4
• Cooper Trail Senior Living, Bardstown, KY: N/A – Does not take Medicare
• Forest Springs Health Campus, Louisville, KY: 5
• Franciscan Healthcare Center, Louisville, KY: 5
• Glen Ridge Health Campus, Louisville, KY: 3
• Park Terrace Health Campus, Louisville, KY: 5
• Sanders Ridge Health Campus, Mount Washington, KY: No rating available
• Shelby Farms Senior Living, Shelbyville, KY: N/A – Does not take Medicare
• The Legacy at English Station, Louisville, KY: N/A – Does not take Medicare
• The Springs at Oldham Reserve, La Grange, KY: No rating available
• The Springs at Stony Brook, Louisville, KY: 4
• The Willows at Citation, Lexington, KY: 4
• The Willows at Fritz Farm, Lexington, KY: 5
• The Willows at Hamburg, Lexington, KY: 5
• The Willows at Harrodsburg, KY: 5
• The Willows at Springhurst, Louisville, KY: 4
• Walker’s Trail Senior Living, Danville, KY: N/A – Does not take Medicare
• Westport Place Health Campus, Louisville, KY: 5
• Harbor Terrace Senior Living, Muskegon, MI: N/A – Does not take Medicare
• Novi Lakes Health Campus, Novi, MI: 3 
• Orchard Grove Senior Living, Romeo, MI: N/A – Does not take Medicare
• Shelby Crossing Health Campus, Shelby Township, MI: 5
• Stonegate Health Campus, Lapeer, MI: 3
• The Oaks at Battle Creek, MI: 4
• The Oaks at Belmont, Plainfield Charter Township, MI: 5
• The Oaks at Byron Center, MI: 5
• The Oaks at Jamestown, Hudsonville, MI: N/A – Does not take Medicare
• The Oaks at Woodfield, Grand Blanc Township, MI: 5
• The Willows at East Lansing, MI: 3
• The Willows at Howell, MI: 5
• The Willows at Okemos, Meridian Charter Township, MI: 5
• Westlake Health Campus, Commercial Charter Township, MI: 4
• Briar Hill Health Campus, North Baltimore, OH: 5
• Cypress Pointe Health Campus, Englewood, OH: 4
• Forest Glen Health Campus, Springfield, OH: 4
• Gateway Springs Health Campus, Hamilton, OH: 5
• Genoa Retirement Village, Genoa, OH: 5
• Harrison Trail Health Campus, Harrison, OH: 5
• Liberty Station Health Campus, Liberty Township, OH: No rating available
• Norwich Springs Health Campus, Hilliard, OH: 4
• Smith’s Mill Health Campus, New Albany, OH: 4
• Springview Manor, Lima, OH: 5
• Taylor Springs Health Campus, Columbus, OH: 2
• The Glen, Cincinnati, OH: 5
• The Heritage, Findlay, OH: 4
• The Lakes of Monclova, Maumee, OH: 4
• The Lakes of Sylvania, OH: 3
• The Meadows of Delphos, OH: 4
• The Meadows of Kalida, OH: 3
• The Meadows of Leipsic, OH: 5
• The Meadows of Ottawa, OH: 3
• The Oaks at Bethesda, Zanesville, OH: 3
• The Oaks at Northpointe, Zanesville, OH: 2
• The Springs at Wyandot Trail, Lancaster, OH: N/A – Does not take Medicare
• The Springs of Lima, OH: 5
• The Willows at Bellevue, OH: 5
• The Willows at Bowling Green, OH: No rating available
• The Willows at Tiffin, OH: 5
• The Willows at Willard, OH: 5
• Triple Creek Retirement Community, Cincinnati, OH: 5
• Valley View Health Campus, Fremont, OH: 3
• Vienna Springs Health Campus, Dayton, OH: No rating available
• Village Green Health Campus, Greenville, OH: 5
• Violet Springs Health Campus, Pickerington, OH: 4
• Wooded Glen, Springfield, OH: 5
• Sun Prairie Senior Living, Sun Prairie, WI: 4
• Waunakee Valley Senior Living, Waunakee, WI: 1

If your loved one has faced physical or emotional abuse at a Trilogy Health Services facility, contact the Nursing Home Law Center at (800) 926-7565 for a free consultation about your legal options.

Complaints and Actions Against Trilogy Health Services

The Trilogy Health Services has a Consumer Alert for abuse at its Wellbrooke of Westfield in Indiana. 

In addition, Trilogy Health Services has faced backlash at several of its locations for failing its mission of taking care of residents, including lawsuits accusing the organization of elder abuse.

Complaints and Citations

According to the Good Jobs First Violation Tracker, Trilogy Health Services has had 6 healthcare-related violations since 2020. Three were against the White Oak Health Campus in Monticello, IN. The Homewood Health Campus in Lebanon, IN, has had three violations since 2016. [1]

Low Staffing Ratios

In 2023, WCPO-Cincinnati reported on the low staffing ratios at the Gateway Springs Health Campus in Cincinnati, Ohio, where patients complained that staff would fail to provide necessary services, sometimes for hours. [2]

The issue is so severe that the Ohio governor put together a task force to investigate whether companies like Trilogy Health Services are fulfilling their promises as healthcare providers. 

Lawsuits

Holsopple v. Village Green-Trilogy Health Services, LLC

In this case, filed in Ohio in 2023, the plaintiff accused Village Green Health Campus, managed by Trilogy Health Services, of elder abuse, claiming that they misrepresented a contract they provided to her mother, a resident. This case was ruled in favor of Trilogy Health Services. [3]

Techau v. Trilogy Health Services, LLC

This trial began in 2014 after the wrongful death of the plaintiff’s father during his stay at The Willows of Hamburg, where the plaintiff argued that staff recklessly endangered lives through neglect. They were awarded damages, but the opinion was later reversed in favor of Trilogy Health Services. [4]

Office of Inspector General v. Trilogy Health Services

In 2016, Trilogy Health Services agreed to pay $80,000 for violations of the Civil Monetary Penalties Law related to Medicare inducements. The company failed to check that all residents were eligible for Medicare Part D before waiving copays. 

Inspections and Deficiency Reports at Trilogy Health Services

In 2022, USA Today released a report noting that residents at Trilogy Health Services died of COVID-19 at twice the national rate of other facilities, suggesting a culture of neglect. [5]

These concerns are echoed by official inspections from the Centers for Medicare and Medicaid Services, which highlight how Trilogy Health Services staff put residents’ lives at risk. 

Recent Inspections of Trilogy Health Services Locations

June 25, 2024 – Resident-on-Resident Abuse

Trilogy Health Services staff at the Oaks At Northpointe facility in Zanesville, OH, failed to report potential abuse between two residents to the proper authorities, putting both residents and staff at risk of injury.

April 5, 2024 – Neglect

At the Taylor Springs Health Campus in Gahanna, OH, a resident suffered a fall that left her with a closed wrist fracture. She was provided only one dose of pain medication, which she stated did not offer any relief. 

April 4, 2024 – Neglect

An inspection of Wellbrooke Of Westfield in Indiana found that staff failed to monitor dialysis patients or ensure that they were having adequate bowel movements. 

February 14, 2024 – Inadequate Monitoring

A patient at Wellbrooke Of Kokomo, IN, lost over 18 pounds in less than a month, or over 10% of their body weight, due to inadequate weight monitoring. 

February 17, 2023 – Death of Patient

A patient at Waunakee Valley Senior Living in Wisconsin died after Trilogy Health Services staff failed to provide life-saving measures, including CPR. 

Free Case Evaluation

If you or a loved one have suffered from neglect at a Trilogy Health Services location, contact the Nursing Home Law Center at (800) 926-7565 for a free, no-obligation consultation about your legal rights. 

The Benefits of Working With a Lawyer

Law firms are a crucial ally when attempting to hold large organizations like Trilogy Health Services accountable. Lawyers ensure that your legal rights are protected and can represent you during negotiations, improving your chances of receiving fair compensation.

How the Nursing Home Law Center Can Help

Our experienced nursing home abuse attorneys will guide you through the entire legal process, reducing the emotional burden of litigation. 

We will thoroughly investigate the Trilogy Health Services facility, including metrics like staff turnover rate and other quality measures, and identify liability. Additionally, we will represent you and your family while seeking a settlement, using our experience in negotiation to present your case.

While we can often secure compensation without a trial, we will file a lawsuit and represent you in court proceedings if necessary. 

What to Do If Your Loved One Is a Victim of Neglect at Trilogy Health Services

If you suspect abuse at a Trilogy Health Services location, it is crucial that you act quickly to protect your loved one’s well-being. Follow these steps as soon as possible.

• Report the Abuse – Contact the police and the local health department to begin an investigation.
• Ensure the Victim’s Safety – If necessary, move them to a different facility and ensure they do not have contact with abusive staff.
• Gather Documentation – Take pictures of injuries, collect medical records, and get contact information for any eyewitnesses.
• Contact a Lawyer – Call the Nursing Home Law Center as soon as possible for a consultation.

Act Quickly to Prevent Further Abuse

The statute of limitations for nursing home abuse can be as short as 1 year, making it essential that you contact an attorney as soon as possible. 

No Fees Unless You Win

Our law firm provides services on a contingency fee basis, meaning that you owe us nothing unless we can win your case. 

Contact the Nursing Home Law Center Today

Though Trilogy Health Services presents a vision of itself as the best healthcare company for memory care and independent living, a history of lawsuits and citations suggests otherwise. 

If you suspect abuse at a Trilogy Health Services facility, our team can help. Contact us today at (800) 926-7565 to schedule a free consultation with a skilled nursing home abuse lawyer and learn about your legal rights. 

References: [1]  Good Jobs First Violation Tracker, [2]  WCPO-Cincinnati, [3]  Case Text, [4] Case Text, [5] USA Today